Overview:

Certain human needs and drives play a dominant role in employee

motivation, morale, and performance. When you create a work experience that taps into

these needs and drives, you inspire employees to perform at their best.

The needs and drives in this questionnaire are based on best practices of high

performance organizations like Ritz Carlton and Southwest Airlines, research within the

business world, and research on human nature from a wide range of scientific disciplines.

A synthesis of these many sources, this tool identifies some of the most powerful drivers

of employee motivation, morale, and performance.

Each driver is followed by a series of questions you can use to assess whether the work

experience you provide satisfies that driver, and to guide you in the process of designing

that driver into your work experience.

For optimal results, use these questions to facilitate focus groups and individual

conversations with your staff. This will not only give you more accurate information, it

will involve your employees in the process—which in itself leads to greater employee

engagement.